CUSTOMERS' RETURN & REFUND POLICY

If the client is unhappy with the purchase, They can send us a return request via whatsapp at +91 9939802016 within 24 hours of receiving the package. after analysing the valid reasons for the return. if satisfied GlamGrace team will approve the return and client needs to return back the product within 2 days from approval of GlamGrace .

GlamGrace will arrange a reverse pick-up from your place, reverse pick up may not be available in selected pin codes in case customer needs to return the product within 2 days of delivery. We would not be able to process any request after 2 days from the date of receipt of the product.

If the return is due to a mistake on our side (incorrect item supplied, damaged / defective goods), we will replace the item or refund the entire invoice amount, whichever is preferred by the client.

If a client wants a refund, the processing of refund will begin once when we receive the product on hand and validate the return. If the product is not in proper folding's or crushed there may be rejection in return and we will not be able to process the refund, same product will be shipped back to customer again!

In Case of Exchange -We will arrange return courier for pick up. After return courier pick up only, The new piece will be despatched.

We will despatch one by one for the multiple quantity order/s on cash on delivery.

If any customer rejects Cash on delivery order after shipping without prior intimation, GlamGrace may ask for some small token advance for the next orders.

We don't have any open delivery system. Its Our Soul request to our customers not to request delivery person for open delivery.

The consumer accepts not to appeal GlamGrace judgment and to accept GlamGrace decision on return decision, that is, whether the product is valid for return or not. Returns that are not valid will be returned to the client, and the client will be placed on a no-purchase list in the future. Refusing to accept COD orders on several occasions may result in the COD service being disabled without warning. If a client returns more than 30% of the supplied items on several occasions, the customer will be informed that future orders will be non-cancellable and non-returnable. Following that, all future orders will be handled under the same terms.

Unused, unworn, unwashed, and undamaged items must be returned. BOPP bags, tags attached to garments (tags should be attached to the product in its original condition; if tags are unattached or cut from the product in any way, the return or exchange will not be accepted), boxes or tamperproof bags, and all other items received by the customer will only be accepted in their original packaging. Any item(s) that are damaged, dirty, changed, or are not in their original state will not be accepted and will be returned to the client.

No returns, refunds or exchanges will be accepted for the following items:

1. Personalized products/services customized to your specifications
2. Returns and exchanges are not permitted on items that are expressly stated as non-returnable or non-exchangeable.
3. Any products that were damaged by the customer are not returnable or exchangeable.
4. Once Exchanged Product can't be Returned / Refunded

CANCELLATIONS

If you need to cancel an order, please do so within 24 hours after placing it by sending a whatsapp message @ +91 9939802016

We will return the whole amount to the card used for payment if you cancel your order within 24 hours.

After 24 hours after making the order, no cancellation requests will be accepted.

The consumer undertakes not to appeal GlamGrace decision and to accept GlamGrace decision on the cancellation.